Over the past few years, many Automotive Service Centers have ignored the digital transformation revolution sweeping through the Manufacturing and Energy sectors.
Now, world-class brands like Volkswagen, BMW, and Volvo are empowering their service technicians with wearable computers like RealWear HMT-1, to speed after sales maintenance and improve customer satisfaction.
"This is a great example of how we are applying new technologies to help our technicians work more efficiently and further our commitment to offer the best possible service experience for BMW customers. By solving issues faster, BMW dealers can get customers back into their cars sooner."
"This is an exciting step forward in maximizing uptime for our customers through the use of augmented reality and remote diagnostic tools."
"To put it bluntly: From now on, the customer no longer has to stand under the car together with the service employee or lean over the engine compartment. This minimizes all security risks and offers the customer even more comfort."